Customer Care Executive

Job Description

We are looking for a Customer Care Executive (Full Time, Onsite) based in Thane, Airoli,malad, ghansoli with a salary of 3 – 4 LPA. The ideal candidate should have Fresher-level experience and hold a 12th Pass degree or equivalent. We have 25+ opening(s) for this role. As a Customer Care Executive, your key responsibilities will include: • Respond to customer queries via chat, email and phone • Resolve complaints promptly and professionally • Maintain customer satisfaction and NPS scores • Log all interactions in CRM software • Escalate unresolved issues to relevant teams • Identify recurring issues and report to product team • Follow communication scripts and guidelines • Assist customers with onboarding and product usage We offer Health insurance, Flexible hours and Provident fund to all our team members. If this sounds like the right opportunity for you, we would love to hear from you. Apply now!

Skills Required

Education Requirement

12th Pass